The role of the Assistant General Manager is to support the General Manager and take ownership of the NTs Theatre Bars & Cafes operation ensuring all front and back of house areas are in keeping with the operational standards set out by KERB, ensuring constant exemplary level of service and hospitality.  Working on a rota basis to cover all trading periods you’ll support, supervise and lead the front of house team’s daily activities in accordance with KERB and the National Theatre’s values and goals.  Exceed customer expectations, achieve profitability and promote a positive, productive and engaged work environment.

Responsibilities 

• To take overall responsibility for the day to day management of your area, ensuring the consistent delivery of all the audience experience agreed on standards and deputising for the General Manager as needed.

• To be the face of the Theatre Bars & Cafes, providing feedback and support to the team throughout service and spending time engaging with and serving customers.  

• To assist with the delivery of financial targets through management of costs and delivery of the sales strategy.

• Working closely with management to meet revenue objectives

• Implementing appropriate strategies to reverse adverse sales and improve sales

• To proactively identify new sales opportunities and act on them.

• To lead, supervise, co-ordinate, support and motivate a team of approximately 30 staff. 

• To facilitate effective communication within the team and play a leading role in the induction, training and development of staff, including regular one-to-one meetings with team members.

• To confidently and proactively offer advice to customers regarding all products and to ensure that staff are fully briefed.

• To take a lead role in managing food safety ensuring that all food safety procedures are followed at all time

• To ensure adequate stock for service by efficient ordering and rotation. 

• To check all stock deliveries, items issued to other departments and account for current stock held.

• To ensure all bar areas and all equipment, fixtures and fittings are in efficient working order and are impeccably presented.

• Monitor and analyze sales, reconciling sales stock and takings.

• To perform all logistical and administrative duties necessary to ensure the smooth operation of commercial operations areas.