Job role

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and
delivery.

They follow the 3 core Pret behaviours in all aspects of their work: Passion, Team working and Clear Talking.

They
are responsible for creating an efficient & welcoming environment, engaging and “wowing” our customers and producing great
quality Pret food. Key focuses for the role are team work, the 6 key points of service and production, cleanliness and
productivity.

Key responsibilities
Right Pret People: Team Work

 To maintain good relationships with all of the shop’s team.

 To take on jobs to balance workload across team.

 To work together to ensure the shop and kitchen (and delivery business) is the best it can be.

TM Star:

 To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

 To always follow the 6 Key Points of Service at all times.

 To serve customers efficiently, politely and quickly in an engaging manner.

 To take the time to respond to customers needs and to deliver outstanding and amazing service.

 To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.

 To bust queues through PACE and calling to customers.

 To wear a clean and immaculate uniform at all times on shift.

 To ensure products are presented in bags or on trays according to Pret standards.

TM Star:

 To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 key points of production

 To create delicious food according to Pret standards in an efficient, safe environment.

 To always follow the 6 Key Point of Production at all times.

 To ensure stock is rotated and used according to standards.

TM Star:

 To be trained as a coffee maker. Can deputise for Hot Food Chef and trained in delivery (if required)

Well Loved Shop: Cleanliness and Health & safety

 To attend Introduction to Pret Course & pass the Pret food Hygiene test

 To adhere to all aspects of kitchen ‘health & safety’ in accordance with the law and Pret standards.

 To adhere to aspects of kitchen ‘food safety’ in accordance with the law and Pret standards.

 I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I
complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow
these processes at all times. I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

 To complete and pass all TM and TM* training in a timely manner

 To adhere to financial standards on tills.

TM Star:

 To consistently have high performance in bench productivity while maintaining good MTS quality

Pret Behaviours

Passion Team Working

Clear Talking

Open to Change