FIND OUT MORE ABOUT WORKING IN HOTEL RECEPTION                                                                                                                                                                                                                                                    

As a Front Desk Receptionist, you are the welcoming face and voice of a hotel, providing exceptional customer service to guests from the moment they arrive until they depart. Your role is crucial in ensuring smooth operations and maintaining a positive guest experience throughout their stay.

Responsibilities could include:

✔️Guest Welcoming and Check-In: Greet guests warmly upon arrival, check them into the hotel, allocate rooms, and provide keys promptly and accurately.

✔️Guest Services: Handle guest inquiries and requests efficiently, maintaining a friendly and hospitable demeanour at all times.

✔️Phone and Message Handling: Answer incoming calls, assist prospective clients with inquiries, take messages, and direct calls to the appropriate person or department.

✔️Administrative Tasks: Complete administrative tasks such as data entry, filing, and preparing guest bills accurately.

✔️Check-Out Process: Facilitate the check-out process, ensure all guest accounts are settled, and handle payments and deposits effectively.

✔️Guest Relations: Communicate effectively with other hotel departments to ensure guest requests and complaints are addressed promptly and professionally.