We're on the lookout for a Floor Supervisor to join our awesome team at Seven Dials Market, whose role will be to support the team and Management in delivering exceptional hospitality at all times, and establishing Seven Dials Market as the best food hall in the world!
This is a great opportunity for someone who is ready to take ownership of the whole venue when on shift and prepare for when you are not, to ensure that all front and back of house areas are organized and always ready for service in keeping with the operational standards. This is an impactful role which will secure the smooth operation of the whole venue. If you see that we can do something better, tell us and then let’s get it implemented!
Responsibilities:
- Execute and oversee the venue's closing checklist, ensuring that all areas are prepared and ready for the next day
- Always looking for ways to improve our efficiency, back of house operations, training and team communication
- Conduct routine checks of the floor area to maintain cleanliness, health, and safety standards of the venue
- Supervising Floor Team to ensure high standards at all times, ensuring the team are motivated and supported, including managing breaks
- Being the first point of contact for any Floor issues, escalating to Management when required
- Working with the Host Team to drive sales and maintain great energy
- Deliver excellent customer service at all times
- Clearing, wiping and resetting tables and sections
- Maintaining the venue's recycling procedures and disposing of waste in the correct places
- Keeping all cleaning stations organised, clean, tidy and free of clutter. Emptying bins and restocking equipment (spray/tubs/blue roll) as required
- Assisting the back of house crew in maintaining an organised and clean environment to work in
- Working closely with the Management and the Health & Safety team to ensure that the Health & Safety standards are maintained at all times
- Being available to assist customers and team members when required and acting as a point of contact
- Report any safety issues, broken glass, spillages, or problems with the waste rooms etc to the management team and assist in correcting the issue
- Helping run the shift alongside the Duty Manager, such as organising breaks, ensuring sections are adequately staffed and restocking (kids menus, glasses)
- Supporting with the development of the Host/Floor Team
- Supporting the team to take orders and running drinks when required
- Have a confident understanding of LightSpeed both Front & Back of house
- Be confident in using SevenRooms both Front & Back of house