Hilton Garden Inn are recruiting for a Full Time and a Casual Night Porter to join our great team. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to be part of a team that provides great hospitality to our guests, contributing to them having a Happy stay with us.

Ideal Candidate: 

• Enthusiastic, approachable, and friendly character
  
• Passionate about delivering exceptional service and delicious food and drinks.
  
• Previous experience within a hotel environment – preferred
  
• Willingness to learn new skills.

The Job:

• To clean public areas- reception, bar, restaurant and toilets, and back of house areas, employee restaurant and changing rooms ensuring they meet the hotel standards.
  
• To set up conference rooms following the instructions and standards on the conference booking sheet.
  
• Have a visible presence within the hotel to ensure that all customers request and queries are responded to promptly and effectively.
  
• Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
  
• Conduct fire and floor walks to ensure guest security.
  
• To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.
  
• To assist in the smooth running of the food and beverage and Front Office departments during your shift.
  
• To assist Night manager with other duties assigned.
  

Hilton Garden Inn, London Heathrow Airport is committed to encouraging equality, diversity, and inclusion among our team members, and eliminating unlawful discrimination. We are a committed Disability Confident Employer. As an airport hotel we meet and greet a broad spectrum of people from around the globe. The intended experience for our guests is for them to feel recognised, welcomed and cared for. It is just as important for our colleagues to feel the same. Our aim is for our team to be truly representative of all sections of society and for each team member to feel respected.

If you think you’d be a great addition to our hotel, we want to welcome you into our Brighthearted team. All applicants will be considered based on their skills, experience, and merit not on their age, sex, sexuality, gender, race, or background.