Job Summary and Mission
This position contributes to Starbucks success by assisting
the store manager in executing store operations during scheduled shifts. This
job deploys partners and delegates tasks so that partners can create and
maintain the Starbucks Experience for our customers. Models and acts in
accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are
not limited to the following behaviors:
Achieving Results
- Maintains
a calm demeanor during periods of high volume or unusual events to keep
store operating to standard and to set a positive example for the shift
team.
- Anticipates
customer and store needs by constantly evaluating environment and
customers for cues.
- Communicates
information to manager so that the team can respond as necessary to create
the Third Place environment during each shift.
- Delivers
legendary customer service to all customers by acting with a customer
comes first attitude and connecting with the customer. Discovers and
responds to customer needs.
- Executes
store operations during scheduled shifts. Organizes opening and closing
duties as assigned.
- Follows
Starbucks operational policies and procedures, including those for cash
handling and safety and security, to ensure the safety of all partners
during each shift.
- Follows
all cash management and cash register policies and ensures proper cash
management practices are followed by shift team.
- Follows
up with baristas during the shift to ensure the delivery of legendary
customer service for all customers.
- Provides
quality beverages, whole bean, and food products consistently for all
customers by adhering to all recipe and presentation standards. Follows
health, safety and sanitation guidelines for all products.
- Recognizes
and reinforces individual and team accomplishments by using existing
organizational tools and by collaborating with store manager to find new,
creative, and effective methods of recognition.
- Utilizes
operational tools to achieve operational excellence during the shift.
Helping Others Succeed
- Assists
with new partner training by positively reinforcing successful performance
and giving respectful and encouraging coaching as needed. Provides
feedback to store manager on partner performance during shift.
- Contributes
to positive team environment by recognizing alarms or changes in partner
morale and performance and communicating them to the store manager.
- Creates
a positive learning environment by providing clear, specific, timely and respectful
coaching and feedback to partners on shift to ensure operational
excellence and to improve partner performance.
- Develops
positive relationships with shift team by understanding and addressing
individual motivation, needs and concerns.
Living Our Mission & Values
- Acts
with integrity, honesty and knowledge that promote the culture, values and
mission of Starbucks.