1 year ago
Luggage porter / Doorman
Greater London
Both Time
£10.84 per hour
Concierge
Host
Porter
Key Responsibilities
- Provide a warm and professional welcome and farewell to all guests and visitors in a polite, warm and friendly manner
- Deal with all enquiries/queries regarding the Hotel and surrounding area in a courteous and helpful manner
- Have a good knowledge of hotel's services and products and facilities
- Ensure all relevant issues and information is communicated in the daily handover for each shift
- Assist guests with their luggage requirements (storage or room delivery) upon arrival and departure at the hotel
- Assist with collection and deliver guest and group luggage to and from bedrooms
- Liaise with the doorperson regarding incoming luggage and departing guests to ensure a smooth, seamless service
- In the absence of the door person, assist guests with the loading and unloading of luggage to and from taxis, coaches and other vehicles
- In the absence of the door person, obtain taxis for guests and/or direct chauffeurs waiting for passengers to the taxi waiting area
- Deliver parcels, incoming messages, mail & laundry guest's rooms as and when required
- To be aware of VIPs, corporate and regular guest arrivals and to ensure requirements are anticipated and met
- Demonstrate a knowledge of all hotel services/promotions, local attractions and landmarks in the hotel vicinity in order to upsell and maximize Hotel revenue